Mercedes-Benz · SD Connect C4 / C6 · SCN Coding · Online Programming

Mercedes-Benz SD Connect Remote Diagnostics:
XENTRY, SCN Coding and DTS Monaco via eLinehub

SD Connect C4 or C6 appears as a local Ethernet VCI on the Technician’s PC — XENTRY, DTS Monaco and Vediamo run on your own machine with your own credentials. No hardware relay box. No remote desktop.

  • SD Connect appears on the expected 172.29.x.x subnet — XENTRY discovers it as a locally connected device
  • SCN coding, DoIP flash, DTS Monaco parameter work and Vediamo scripts all run exactly as on a local bench
  • The workshop only needs eLinehub Mechanic (free) — no XENTRY install, no credentials, no subscription at the workshop
Download Technician Software — Free TrialDownload for Mechanics — Free

The workshop provides the vehicle and SD Connect. You bring XENTRY, DTS Monaco or Vediamo and your Mercedes Online credentials. eLinehub provides the bridge. · By eLinehub ·

Who uses this page
Independent Diagnostic Technician
You hold XENTRY, DTS Monaco or Vediamo with a Mercedes Online account and want to perform coding and programming for workshops without traveling to each job.
Tool, Parts & Training Provider
You supply diagnostic tools, OEM parts or training services to workshops and want to include remote SCN coding and programming as part of your service offering.
Repair Shop Chain or Fleet Operator
You run multiple workshop locations or a commercial vehicle fleet and need remote ECU programming coverage without dispatching a specialist to each site.
1 — SCN Coding & Online Coding Requirements

Mercedes-Benz SCN Coding: Why Every Control Unit Replacement Requires XENTRY

Replacing a part on a Mercedes-Benz does not end when the part is bolted in. For every generation from the W204 C-Class onward, most replaced control units require a Software Calibration Number (SCN) coding step before the vehicle will accept the unit. SCN coding — also referred to as mercedes online coding — routes live through the Mercedes-Benz backend over an authenticated XENTRY session. It requires XENTRY Diagnosis running on a Windows PC, with an active Mercedes Online account, connected to an SD Connect VCI over the 172.29.x.x subnet. No aftermarket scanner can substitute for this step.

The control units below represent the most common jobs where SCN coding or online programming is required on vehicles currently in active circulation.

ME Engine Control Unit

W205 C300/C43 · W213 E300/E350/E63 · W222 S550/S63 · W167 GLE350/GLE63

Flash and SCN coding are two separate steps. A successful flash without SCN leaves the ECU functional but uncoded — fault codes remain active, and follow-up SCN sessions on a partial-flash ECU carry additional risk.

722.9 VGS / TCM — Conductor Plate

W212/W213 E-Class · W204/W205 C-Class · W221/W222 S-Class · W166/W167 GLE/GLS/ML/GL

The conductor plate is a technically restricted part (TRP). New and replacement units require VeDoc re-documentation, a software flash and SCN coding. One of the highest-frequency SCN jobs on Mercedes-Benz vehicles.

SAM — Signal Acquisition Module

W204, W205, W212, W213 — particularly rear SAM on E-Class

Replacement SAMs arrive uncoded. Without SCN coding the vehicle will not lock remotely, will not respond to the key correctly, and shows a raft of CAN communication faults.

ABS / ESP Control Unit

All platforms from W204 forward

Mandatory SCN coding for every replacement. No aftermarket scanner can substitute for the Mercedes Online authentication step.

SRS Airbag Control Unit

All platforms

Post-collision shops that fit a replacement ACM and skip SCN cannot sign off the repair — the vehicle will show an active SRS fault and may fail a safety inspection.

COMAND / MBUX Head Unit

NTG5 through NTG7

Units sourced from breakers arrive uncoded. XENTRY must write the SCN number matched to the car’s VIN and option configuration before audio, navigation or telephony functions become active.

2021+ Vehicles — Secure Gateway

W206 C-Class, W223 S-Class, X167 GLE/GLS facelift, W214 E-Class, EQS (V297) and EQE (Z295): in addition to standard SCN requirements, XENTRY requires a Xentry diagnostic certificate (ZenZefi format) for offline guided diagnostics and adaptations on modules behind the vehicle’s secure gateway. The certificate is held by the Technician independently — eLinehub bridges the SD Connect and does not affect how XENTRY authenticates or uses the certificate.

2 — Architecture Problem

Why Remote Desktop Cannot Work for XENTRY + SD Connect

Most remote diagnostic attempts with SD Connect fail because they rely on remote desktop — TeamViewer, AnyDesk or equivalent screen-sharing tools. Remote desktop transmits screenshots and mouse inputs. XENTRY running on the remote screen never sees a network adapter belonging to the SD Connect, so it cannot discover the device at all. This is a fundamental architectural mismatch, not a configuration issue.

XENTRY Fixed-IP Requirement

XENTRY expects the SD Connect on a 172.29.x.x subnet. A screen-sharing relay cannot replicate this network-level behavior under any configuration.

SCN Coding Session Integrity

SCN coding requires an uninterrupted three-way exchange: XENTRY ↔ SD Connect ↔ Mercedes-Benz backend. Any packet reordering or brief disconnect invalidates the SCN session and may leave the ECU with a blank or partial calibration number.

DoIP Topology Scans on MRA2 / EVA2 / MMA

Newer Mercedes-Benz architectures generate sustained high-packet-per-second DoIP bursts during ECU discovery. Generic VPNs and consumer routers silently reorder or buffer these packets, breaking XENTRY’s protocol timing.

DTS Monaco and Vediamo TCP/IP Dependency

Both tools require a direct TCP/IP connection to the SD Connect Ethernet adapter. Neither will enumerate the VCI through a screen share under any configuration.

Credential and Account Exposure Risk

Remote desktop requires installing XENTRY on the Mechanic’s PC — software the workshop does not own or license. The Technician’s Mercedes Online credentials and FDOK access must then be entered on a third-party machine, creating an ongoing exposure risk that cannot be revoked without changing the account password.

eLinehub bridges the SD Connect’s physical network adapter at Layer 2 across the internet. XENTRY, DTS Monaco and Vediamo on the Technician PC see an Ethernet adapter on the expected 172.29.x.x subnet — no screen share, no protocol translation, and all credentials stay exclusively on the Technician’s machine.

3 — Virtual Bridge Technology

How eLinehub Works with SD Connect — Virtual Bridge

eLinehub uses VCI Mapping with a Virtual Bridge mode designed for Ethernet-connected VCIs such as SD Connect C4 and C6. Unlike USB device mapping used for VAS6154A or BMW ENET cable, SD Connect requires Layer 2 bridging because XENTRY relies on Ethernet broadcast behavior for VCI discovery.

eLinehub Virtual Bridge — SD Connect C4/C6 physically connected at workshop, bridged over the internet to remote Technician PC. XENTRY sees the SD Connect on the 172.29.x.x subnet as a locally connected device.
Layer 2 Bridging — MAC and Broadcast Preservation

The Mechanic shares the physical NIC connected to SD Connect. The Technician’s eLinehub virtual adapter receives the same Ethernet frames — including MAC addresses, broadcast packets and DoIP discovery replies — that XENTRY expects from a locally attached SD Connect.

Static IP Aligned with XENTRY Behavior

The eLinehub virtual adapter on the Technician PC — eLinehub Link or eLinehub vNet (named virtual network adapters created by eLinehub, each using a different virtual network driver) — must be configured with a static IP in the 172.29.x.x range. 172.29.127.119 / 255.255.0.0 / gateway 172.29.0.1 is the standard starting point.

Low-Jitter, Long-Session Transport

The tunnel avoids aggressive compression, packet reordering and buffering that disturb OEM protocol timing — critical for SCN coding and DoIP programming sessions that run for extended periods with no tolerance for mid-session interruption.

What eLinehub does not do: eLinehub does not provide Mercedes Online accounts, XENTRY licenses, FDOK credentials or SCN access. It only bridges the physical SD Connect network presence from the workshop to the Technician’s PC.
Connection mode: SD Connect uses network adapter bridging, which operates in Relay mode only. Direct/P2P mode applies to USB-mapped devices only.
4 — Device Configuration

SD Connect C4 vs C6 — Remote Setup and Configuration

SD Connect C4

C4 uses a straightforward Ethernet connection with no persistent local management service. Once connected to the workshop PC via LAN cable and recognized as an active network link, it can be shared immediately.

Mechanic setup steps
  1. Connect SD Connect C4 to the vehicle OBD port.
  2. Connect SD Connect C4 to the workshop PC via wired Ethernet (LAN cable) — not WiFi.
  3. Verify Windows shows an active network link on the NIC connected to C4.
  4. Open eLinehub Mechanic and share the network adapter.

SD Connect C6 (and compatible VXDIAG devices)

C6 runs background VCI management processes and services that bind the device to the local PC. If any remain active when eLinehub tries to bridge the adapter, the remote Technician’s XENTRY cannot enumerate the SD Connect. Stop these before sharing.

Processes (Task Manager → Details tab)
VciManager.exeVCIConfig.exeVXManager.exe
Services (services.msc)
Daimler VCI ManagerBosch VCI ManagerDevice ManagementVXDIAG SDKDaimlerVCIIndentService
Note: The processes and services listed above are not all present on every machine — which ones exist depends on the C6 or VXDIAG driver version installed. Stop whichever apply and confirm none remain active. Some C6 firmware versions automatically restart their management service when the device reconnects to power or USB — verify they remain stopped before the Technician launches XENTRY.
Once released, open eLinehub Mechanic and share the C6 network adapter. This release step is required at the start of each remote session.
5 — Step-by-Step Walkthroughs

Real Job Workflows — SCN Coding and ECU Programming via SD Connect

Four complete scenarios covering the most common Mercedes-Benz remote diagnostic and programming jobs.

A

SAM / ME ECU Replacement with SCN Coding

W205, W212, W213, W222, W167, W223 — nearly any control unit replacement requiring Mercedes Online authentication.

  1. Mechanic connects SD Connect C4 to the vehicle OBD port and to the workshop PC via wired Ethernet (LAN cable). Opens eLinehub Mechanic, creates the order and shares the Passcode with the Technician.
  2. Technician enters the Passcode in eLinehub Technician, selects Mechanic Network Adapter and the bridging mode.
  3. Wait for the virtual adapter to show connected status. Do not launch XENTRY until the adapter is active.
  4. Open Windows Network Connections on the Technician PC. Locate the eLinehub Link or eLinehub vNet adapter matching the selected bridging mode. Set IPv4: address in the 172.29.x.x range, subnet mask 255.255.0.0, gateway 172.29.0.1. Use 172.29.127.119 unless it conflicts with the Mechanic’s NIC IP or a physical NIC on the Technician PC also in the 172.29.x.x range.
  5. Launch XENTRY Diagnosis. XENTRY broadcasts DoIP discovery on the eLinehub virtual adapter and finds SD Connect within seconds.
  6. Quick test identifies the SAM as present but uncoded. Navigate to SAM → control unit variant coding. Authenticate with Mercedes Online credentials directly through XENTRY. SCN request returns the calibration number and writes it to the SAM.
  7. Quick test confirms the SAM is coded and visible. Residual faults cleared. Job complete.
Note: On a stable connection with normal SCN server response, this remote session typically runs 15–25 minutes from connection to fault-clear.
B

722.9 VGS / TCM Conductor Plate Flash and SCN Coding

W212/W213 E-Class · W204/W205 C-Class · W221/W222 S-Class · W166/W167 GLE/GLS · W164/W166 ML/GL.

  1. Gearbox reinstalled, conductor plate connector seated. Mechanic connects SD Connect C4, creates the order and shares the Passcode.
  2. Technician accepts via Passcode and connects through eLinehub. Configures the eLinehub Link or eLinehub vNet adapter IP as in Scenario A, Step 4.
  3. Connect a programming power supply delivering 13.5–14.2 V at 100 A+ to the vehicle before proceeding. Voltage drop during the flash is the most common cause of a partial write and a damaged conductor plate.
  4. XENTRY quick test shows the VGS as unprogrammed or with a mismatched SCN number against the vehicle ECM.
  5. Navigate to VGS → control unit adaptations → SCN coding update. XENTRY contacts the Daimler SCN server, pulls the correct software flash file for the VIN and writes it to the conductor plate.
  6. SCN coding assigns the calibration number. VGS is now matched to the VIN.
  7. Transmission adaptations are reset. Technician guides the workshop through a brief adaptation drive cycle to re-establish shift pressure learning.
Note: Some 722.9 conductor plates have production-calibrated shift pressure values tied to their paired valve body. Confirm valve body compatibility with the replacement unit before booking.
C

DoIP ECU Programming — W907, W206 and EVA2 Platforms

Required for any module work on 2019+ vehicles. Particularly relevant for Sprinter W907 fleet operators.

  1. Mechanic stops all C6 VCI management processes and services (see Section 4). Connects C6 to the W907 OBD port and workshop PC via LAN cable. Creates the order.
  2. Technician accepts via Passcode, connects through eLinehub and configures the eLinehub Link or eLinehub vNet adapter IP as in Scenario A, Step 4.
  3. XENTRY runs a DoIP topology scan — a high-packet-per-second broadcast enumerating every ECU on the vehicle’s Ethernet backbone. The eLinehub tunnel passes this traffic without reordering; the scan completes at normal speed.
  4. XENTRY identifies the replacement ECM as unconfigured and opens the guided programming sequence.
  5. If the W907’s DoIP network gateway causes the Technician’s internet to drop while the diagnostic session stays active, use the Switch button in eLinehub to toggle between diagnostic priority mode and normal internet mode. Toggle only between sessions — never during SCN coding or a flash.
  6. XENTRY downloads the software file and begins the ECM flash. Programming power supply mandatory throughout. A full ECM flash on W907 over DoIP typically runs 8–14 minutes on a stable connection.
  7. SCN coding completes. Quick test confirms the ECM responds correctly.
Note: For multi-site fleet operators: one Technician account can cover all fleet locations sequentially. Each workshop only needs eLinehub Mechanic and an SD Connect — no on-site specialist travel required.
D

Radar and ADAS Initialization After Collision Repair

W205, W213, W167, W206 and any chassis with Active Brake Assist, Blind Spot Assist or Distronic.

  1. Confirm body repair is complete. Verify all radar sensors and cameras are reinstalled in the original mounting positions before any software work — initialization will not compensate for a physically misaligned sensor.
  2. SD Connect C4 connected to vehicle OBD port and workshop PC via LAN cable. Mechanic creates order and shares Passcode.
  3. Technician accepts via Passcode, connects through eLinehub and configures the eLinehub Link or eLinehub vNet adapter IP as in Scenario A, Step 4.
  4. XENTRY quick test — note and record all active fault codes in BSM, ESP, radar and camera modules before beginning any initialization. Some codes are historical artifacts from the repair; others may indicate sensor damage or misalignment that must be resolved physically before proceeding.
  5. Navigate to SRR module → adaptations → radar sensor initialization. Rear SRR sensors use a dynamic teach-in requiring no physical calibration target — the initialization runs entirely in software.
  6. Clear all ADAS fault codes. Verify no permanent faults return.
  7. Road test above 30 km/h to confirm BSM mirror triangle indicators activate normally and no driver assistance warnings reappear.
Note: For shops handling windshield replacements: forward cameras on W205 and later require a static calibration target at the OEM-specified distance. Confirm the workshop floor is prepared before scheduling the XENTRY session.
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6 — Advanced Engineering Tools

DTS Monaco and Vediamo Remotely via SD Connect

DTS Monaco and Vediamo require a direct TCP/IP connection to the SD Connect Ethernet adapter — remote desktop is not viable for either tool under any configuration. With eLinehub Virtual Bridge, both tools connect to the mapped SD Connect adapter exactly as they do on a local bench. No tool configuration changes are needed.

DTS Monaco — Remote Workflows

  • Custom .mdiag sequence execution
  • Parameter-level ECU modification on AMG, Maybach and high-spec variants
  • Seed-key authentication for protected ECU functions
  • Raw CAN and DoIP trace capture
  • Retrofit and hidden option enablement via engineering-level access

Vediamo — Remote Workflows

  • Direct ECU flash via .smr-d container scripts
  • Variant coding with full parameter visibility
  • SFD-equivalent engineering access on MRA2 platform ECUs
  • Session state logging and parameter comparison across multiple vehicles
Note: DTS Monaco and Vediamo sessions should run on the same PC as XENTRY. Running them from a separate machine while sharing a single SD Connect session is technically possible but not recommended for programming workflows.
7 — Installation Guide

End-to-End Setup — Mechanic and Technician

System requirements: Windows 7 64-bit minimum; Windows 10 or 11 64-bit recommended. Not supported on Mac, Linux, Android or Windows ARM.

Mechanic Side — Workshop

Free to use. No OEM software or subscription required.

  1. Connect SD Connect C4 or C6 to the vehicle OBD port and to the workshop PC via wired Ethernet (LAN cable) — not WiFi.
  2. C6 only — release the device before proceeding: stop all VCI management processes and services listed in Section 4. Not all listed items are present on every machine — stop whichever apply and confirm none remain active.
  3. Verify Windows shows an active network link on the NIC connected to SD Connect.
  4. Install eLinehub Mechanic on the workshop Windows PC.
  5. Open eLinehub Mechanic, create a new order and share the Passcode with the Technician. No XENTRY, DTS Monaco, Vediamo or Mercedes Online credentials are required on the Mechanic PC.
Download for Mechanics — FreeMechanic Setup Guide →

Technician Side — Remote Specialist

Requires eLinehub subscription or Credits. Free trial included.

  1. Install eLinehub Technician on the PC that already has XENTRY, DTS Monaco and/or Vediamo with Mercedes Online credentials configured.
  2. Sign in and accept the order by entering the Passcode shared by the Mechanic. If the workshop uses a Custom Mechanic build, orders are auto-assigned.
  3. Select Mechanic Network Adapter and choose the bridging mode: eLinehub Link or eLinehub vNet (virtual network adapters created by eLinehub on the Technician PC). Start with eLinehub Link. If XENTRY fails to discover the SD Connect after IP configuration, switch to eLinehub vNet — the two modes use different virtual network drivers.
  4. Once the bridge is established, open Windows Network Connections. Locate the eLinehub Link or eLinehub vNet adapter matching the mode selected above. Set IPv4: address in the 172.29.x.x range, subnet mask 255.255.0.0, gateway 172.29.0.1. Use 172.29.127.119 unless it conflicts with the Mechanic’s NIC IP or a physical NIC on the Technician PC.
  5. Launch XENTRY Diagnosis (and DTS Monaco or Vediamo if needed). SD Connect appears as a locally connected device on the 172.29.x.x network. Mercedes online coding — SCN coding, FDOK authorization and online programming — all run through your own Mercedes Online account directly from this PC.
Download Technician Software — Free TrialTechnician Setup Guide →
8 — Connection Requirements

Network Requirements

Both sides need a minimum 10 Mbps upload bandwidth. Wired connections are required on both sides for SCN coding and flash sessions. Check live latency in the eLinehub connection panel before starting any SCN coding or programming — do not proceed if latency is above threshold or packet loss is non-zero.

Session TypeRTT Target
Fault reading / quick testUnder 150 ms
SCN online codingUnder 80 ms
ECU flash / software writeUnder 80 ms
DoIP topology scan (W907, W206, EVA2)Under 60 ms

Before any SCN coding or online flash: connect a professional programming power supply delivering steady 13.5–14.2 V at 100 A+ to the vehicle. Voltage drop during a flash sequence is the most common cause of ECU failure in remote programming.

DoIP internet continuity: when SD Connect is bridged and the vehicle’s DoIP network has an active gateway, the Technician PC’s internet may drop while the diagnostic session stays active. Use the Switch button in eLinehub to toggle between diagnostic priority mode and normal internet mode — only between sessions, never during SCN coding or flash.

9 — Business Control

Customer Protection and Business Control

Orders are created by the Mechanic and require a Passcode to accept — no other specialist on the platform can pick up a workshop’s jobs without it.

Passcode Order Protection

A workshop shares a Passcode only with their trusted Technician. No other specialist on the platform can see or accept that order — protecting the workshop relationship from the moment the job starts.

Custom Mechanic Build

A Technician building a long-term relationship with a workshop can distribute a Custom Mechanic build — a branded version of the Mechanic app that auto-routes all orders to their account. The workshop opens the software and the job arrives, no Passcode exchange needed each session.

Secure Order Sharing

When a job requires more than one specialist — say, a transmission flash plus a COMAND coding step — a Technician can loop in a trusted colleague for that order only. The colleague sees the VCI data, not the Mechanic’s contact details or any other orders.

10 — Platform Support

Mercedes-Benz Platform and Protocol Compatibility

Vehicle Series
C-Class (W204, W205, W206)E-Class (W212, W213, W214)S-Class (W221, W222, W223)GLC (W253, X254)GLE (W166, W167)GLS, CLA, CLSEQS (V297), EQE (Z295)EQA, EQBSprinter (W906, W907)Vito (W447)AMG and Maybach variants
Vehicle Architectures
Classic CAN / K-Line (W204/W212)MRA2EVA2MMAEQ Series (full DoIP)
Protocols
K-LineCANCAN FDFlexRayDoIP / EthernetUDSISO-TP
Online Functions
SCN codingMercedes online codingOnline programmingFDOKSeed-key authenticationEIS/EZS online pairingSOC commissioning
11 — Common Questions

Mercedes SD Connect Remote Diagnostics FAQ

Nine questions covering XENTRY remote setup, SCN coding, C4/C6 device configuration and the 2021+ Xentry certificate requirement.

QCan I run XENTRY Diagnosis remotely with SD Connect C4 or C6?
A
XENTRY discovers the SD Connect on the expected 172.29.x.x subnet and treats it as a locally connected device — because eLinehub bridges the physical network adapter at Layer 2 across the internet. Full vehicle scan, SCN coding, online programming and DTS Monaco sessions all work as in a local bench setup.
QWhat is the difference between eLinehub and remote desktop for XENTRY remote diagnostics?
A
Remote desktop requires installing XENTRY on the Mechanic’s PC and sharing the Technician’s Mercedes Online credentials with the workshop — a fundamental security risk with no reliable revocation path. eLinehub bridges the SD Connect network adapter at Layer 2, so XENTRY runs on the Technician’s own PC with all credentials staying there. No diagnostic software installation at the workshop is required.
QDoes SCN coding work in a remote XENTRY session via eLinehub?
A
SCN coding and mercedes online coding work fully via eLinehub. The Virtual Bridge preserves the 172.29.x.x subnet behavior and avoids the packet reordering that causes SCN session failures over generic VPNs. The Technician retains their own Mercedes Online and FDOK credentials throughout. Stable power supply and wired Ethernet on the Mechanic side remain essential.
QCan DTS Monaco and Vediamo be used remotely via SD Connect?
A
Both DTS Monaco and Vediamo connect to the SD Connect through the eLinehub virtual adapter exactly as they do on a local bench. Scripts, parameter modifications and seed-key operations work without any change to tool configuration — no remote desktop, no protocol translation.
QWhat is the difference between SD Connect C4 and C6 for remote use?
A
C4 works with eLinehub after a straightforward Ethernet connection with no additional preparation. C6 requires stopping local VCI management processes and services before sharing, to release the device. Not all listed processes and services exist on every machine — which ones are present depends on the C6 or VXDIAG driver version installed. Stop whichever apply and confirm none remain active. This step is required at the start of each session.
QHow do I configure the static IP for XENTRY with eLinehub?
A
Open Windows Network Connections on the Technician PC and locate the eLinehub Link or eLinehub vNet adapter — the virtual network adapter created by eLinehub — matching your bridging mode. Set IPv4 to an address in the 172.29.x.x range (subnet mask 255.255.0.0, gateway 172.29.0.1). 172.29.127.119 is the standard starting point. Before using it, check two conflicts: the Mechanic’s physical NIC connected to SD Connect may already have that address from prior local XENTRY use; the Technician’s own physical NIC may also be in the 172.29.x.x range. In either case, choose a different address in the same subnet.
QDoes the Mechanic need XENTRY installed?
A
The Mechanic only needs the SD Connect connected via Ethernet to the workshop PC and eLinehub Mechanic installed. XENTRY, DTS Monaco and Vediamo stay on the Technician PC — installing diagnostic software on the Mechanic PC is not recommended and not required.
QDo I need a Xentry diagnostic certificate for 2021-and-later vehicles?
A
For W206, W223, X167 facelift, W214, EQS, EQE and other vehicles with the secure gateway architecture, XENTRY requires a Xentry diagnostic certificate (ZenZefi format) for offline guided diagnostics and adaptations. The certificate is held by the Technician independently. eLinehub does not affect certificate authentication. SCN coding runs through the live Mercedes Online session and is not blocked by the certificate requirement.
QCan I protect my Mercedes workshop customers from being reassigned to other technicians?
A
Passcode Order Protection ensures only the Technician holding the correct Passcode can accept a job — no other specialist on the platform can claim a workshop’s orders without it. Custom Mechanic software permanently binds a workshop to a specific Technician by default, keeping customer relationships stable regardless of how many other specialists use the same platform.